Current program not running in backround with sound when looking at channel line up.
I had a Roku Express for 3-4 years. It suddenly stopped working (would not connect, but I was connected). After trying everything, and another Roku was working fine in another room, I went and picked up a new Roku. Installed and it connects perfectly. Everything works as it did before, however, when I hit the down arrow to see what else may be on, the screen loses what I was watching. On the previous unit and the unit in another room, the program sound remains active, and the program is also on in the backround, and you can see it somewhat. Was great during commercial breaks because you would know when your show was back on. This is still working in the other unit in the other room. I have looked at all the preferences in settings, I cannot find anything for this.
I do use DirectTVstream. I am unsure if it's an issue with them, or the Roku. Totally stumped. Maybe there's something wrong with the new unit?
Does the issue only occur on DirectTV stream or across other channels installed on your Roku device?
If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System.
Re: Current program not running in backround with sound when looking at channel line up.
@Stefsailor So your issue is with DirecTV Stream correct? Then reach out to them. This has nothing to do with Roku. Are all your Roku’s running the same version of DirecTV Stream? Roku doesn’t control how the channel works.