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Samparrish
Newbie

Roku randomly reset and now cant operate it

My roku seems to have just randomly reset itself and now it is showing a screen with three circles with the remote in it with green lights on the remote in the pictures. It also has a link go.roku.com/remotehelp in the picture. I cannot get this screen to disappear and cannot control my remote. The only thing it will do is turn it on/off and change the volume. I have tried to re pair it to the tv but thats not helping

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DBDukes
Community Streaming Expert

Re: Roku randomly reset and now cant operate it

@Samparrish 

The instructions on setting up a remote, both as a new setup or setting up later, are lacking in that they do not mention a distance, but you should be close to the Roku device when setting up. Just make sure you're close to the TV (being in touching distance, for instance) when you follow those instructions.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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