Features, settings & updates

[Paxchristi68]

My Roku quit updating or letting me force an update since 8/4/2024. I’m so upset. I’ve tried routinely for all these months (3 months and counting) and it will not accept the update past 13.1.4.1512 to 14.0.4.12221. It behaves like it did, then restarts, but the update never takes. What gives?!

[RokuRiamie-D]

Hi @Paxchristi68,

Welcome to the Roku Community!

Thank you for informing us that your Roku device is not updating to the latest software version of the Roku operating system. We would like to investigate this issue further.

Could you please provide the model of your Roku device? Additionally, what error code or message are you receiving when attempting to update your device?

We look forward to your response.

Regards,
Riamie

[Paxchristi68]

I just wrote you back. Thank you.