Features, settings & updates

[donlyfe556]

@RokuJohnB,

For troubleshooting I’ve rebooted the router, reset network connections on Roku TV, made sure all devices were updated to the lastest software, toggled the Fast TV Start option in Roku settings. Issue has continued across updates to all devices from previous software versions. 

[sporkman]

I'm curious if when you try this with audio-only content and the Roku is being wonky, do you get audio but without the actual AirPlay "now playing" screen?

Whenever I see that happen, I usually get 1-2 minutes of playback and then it stops. Much like you, I then can use it for a day or two, or sometimes an hour or two before if I reboot the Roku. What's odd is this happens on two devices - an older TCL Roku TV and a brand new Streaming Stick 4K. It very, very rarely glitches like this on a $70 ONN Roku TV in the kitchen. All are on the same network.

To me it feels like the AirPlay "app" is low on resources, perhaps memory, and it just crashes out. 

[donlyfe556]

11/8/24 - Issue still happening. Here is another  Issue ID: 9J-450-241

Router Model/Vendor Name: XB8/Technicolor

iOS version 18.1 - iPhone 15 Pro Max and iPad OS 18.1 - iPad 8th generation

TCL Roku TV model 43S525/C112X

Serial number: X001001U2W9J

Device ID: S043F9DU2W9J

Software OS version: 14.0.4 - build 12221-93

Tracker/Issue ID: 9J-443-067 / 9J-450-241

[donlyfe556]

Yes, that’s exactly what happens. The audio content will play without showing the actual airplay screen, then just disconnects. That’s wild that it’s not happening with the cheaper TV but still feels like software issue. I like your theory about the AirPlay app possibly crashing. Hoping they finally fix this in whatever the next update is. 

[sporkman]

I suspect they rely on Apple for this - it has to be licensed and everything and Apple has little incentive to be perfect here. They'd rather you have a HomePod and an AppleTV I think. 🙂

I know Roku doesn't publish specs on their players, but I have 4(!) of them.

The cheap kitchen TV is very new. I have a very old TCL Roku TV (maybe 5 years) and that one has had this issue forever. I have an express in the bedroom, but haven't used it for Airplay yet. The TCL TV has a 4K stick (brand new) - I bought this one because Youtube and some other apps were getting slow on the built-in Roku. Sadly, it has this problem as well.

My best guess is that out of all of these, the ONN TV's Roku has the largest amount of onboard RAM. The only other difference is that the kitchen TV is almost primarily used for AirPlaying podcasts (I didn't plan it that way... just found that podcasts + kitchen work is just not TV content friends). But that also might point to a memory issue - I never run other apps there so perhaps that leaves plenty of free RAM for the Airplay app.

Sadly I can say the TCL TV has been doing that for a few years, so I'm not sure there's a fix coming. The 4K stick is new, but has been doing this since I've had it (4 months?).

[kilobyte]

I’m also having this issue, started about a month ago. I get 30 seconds before the Airplay Stream stops. I never had this problem before then, fails when using prior phone too

iPhone 13Pro 

iPhone 16 ProMax 

iOS 18.1 (22B83)

Roku TV TCL C157

serial X000004WL9L5 (S087716WL9L5)

software vers. 14.0.4 build 12221-93

tracker Id: L5-465-333 

The TV is typically off(standby) when I connect to airplay and it would just play through to the connected stereo. Now it will play but shutoff after 30 seconds.

restarting router, updating all HomeKit devices (there is an Apple TV on the network), reconnecting TV to WiFi, restarting TV, nothing fixes it. Multiple apps streaming from Spotify, VLC, etc will not continue to play and just stop after 30 seconds

[RokuEmmanuel-D]

Thanks for reaching out here in the Roku Community, @kilobyte!

We appreciate you for flagging this issue to us. Rest assured that this will be forwarded to the relevant team for further review and investigation. 

In the meantime, we are asking for your patience and understanding while working on a fix for this. We'll keep you posted. 

All the best,
Emman

[Indieshack]

Ditto. Airplay for video works fine when using screen mirroring from the control panel on my iPhone, but airplay cuts out when using the "broadcast to" button from within an app. Really problematic - there's no way to tell if this is an iOS issue or a Roku issue - only you guys would know that from when the complaints started coming in and if you made any code changes that would affect Airplay. I will say that an in-app "broadcast to airplay" button works fine connecting to my Mac Studio, and when an airplay connection dies to the Roku, it still says it's connected on both the iphone and the roku device. (The Roku is a year old Roku Ultra)

[Bergelmir]

Same here. My iPhone(s)/Mac show the checkmark, then it disappears, and then on the Roku the  Airplay instructions appear. Very frustrating. Even factory reset the Roku. It's identical and repeatable.

There was an automatic upgrade on my Roku 3, evidenced by the new startup animation. Then this issue appeared.

Is there a way to uninstall a Roku update?

Airplay Version.  3.6.0.72

App Version        62.113.0

App Engine         15.1.0(roku4-26R42):apple

Streaming Engine 2.910.1

[RokuEmmanuel-D]

It's great to see your post here, @Bergelmir!

We see that you're also having an issue with Airplay. No worries; we're here to get this sorted out.

Please note that once a new update is installed on your Roku device, you cannot roll back to the previous software version. However, the Airplay issue needs to be investigated, as it happened after an update. 

Your device details will give us more visibility into your concern. Could you provide the following information below?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

We are anticipating your prompt response!

Best,
The Roku Community Team