Features, settings & updates

[HeliosRed]

Pretty lousy that Roku doesn’t include a usb to AC plug with their new devices. Nothing like getting a gift and not being able to use it. Won’t work plugged into the TVs USB. Lame.

[RokuArjiemar · Accepted solution]

Hello! @HeliosRed,

We're sending you a warm welcome from the Roku Community!

If your Roku streaming device is stuck on a software update, the Roku service may be temporarily unresponsive. If an error code is encountered during an attempt to update the software, wait a few minutes and try again. If Roku is aware of an extended outage, an alert will be displayed near the top of the Roku support site. If you see an alert here, try again when the outage is over.

If there is no alert and you continue to see the error message after multiple attempts, the update failure is likely the result of a network connectivity issue. Try the steps below to help resolve the problem. How to fix Roku streaming device update problems

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar