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Kelso88
Newbie
‎11-13-2023 08:19 PM

New device keeps updating software over and over.

I have done everything as instructed and used an adapter that’s 5v 2amp and still restarts the update over and over. 

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RokuTakashi
Community Moderator
Community Moderator
‎11-14-2023 12:43 PM

Re: New device keeps updating software over and over.

Hi, @Kelso88

Thanks for posting, and welcome to the Roku Community.

We acknowledge your concern, and we'd like to provide assistance. May we know what specific Roku device you are having issues with? Also, are you receiving any error codes/messages?

In the meantime, we recommend restarting your modem/router. If this still does not work, we suggest performing a complete restart of your Roku device and updating your Roku device once again. Please be informed that factory resetting your device will remove all your channels and re-activate your Roku device again. For more information regarding this, kindly refer to this support article at How do I factory reset my Roku® streaming device?

Please keep us posted.

All the best,
Kash

Takashi O.
Roku Community Moderator
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