Features, settings & updates

[Ralph6410]

My Roku (model 3040) is no longer mirroring the screen from either my MacBook Air or iPad. I don't often use it but it was working flawlessly.. until recently.

I have tried the recommended (someplace) to unplug, changed the prompt to always.. and back. NADA

When I select (from my MacBook) "screen mirroring" My TV (on regular cable TV) will almost immediately go to an "AIR PlAY" logo for a moment and then to the Roku default screen. 

Any thoughts, advice, suggestions? Feel free to advise me 

cheers & thanks

[RokuReynan-L · Accepted solution]

Hi, @Ralph6410.

Welcome to the Roku Community!

We're happy to provide you with steps you can take about having an issue with screen mirroring.

To start, are you connected to the same internet? 

If so, you may follow the steps below:

Try checking your network connection:

1. Press Home Button on your Roku remote
2. Scroll and select Settings
3. Select Network
4. Select Check connection

If the issue persists, try updating the software of your streaming device:

1. Press Home Button on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

To know more about screen mirroring, you can visit this support article: How to use AirPlay and HomeKit with your Roku streaming device

If there's anything we can do to further assist you, please notify us. We're always willing to help.

Regards,
Reynan

[Ydoeyeneedaname]

I’m having the same problem. Screen mirroring worked flawlessly when I set my tv up yesterday. But today, the airplay logo comes on and then the tv just goes back to Home Screen. Obviously if the airplay logo comes on, the two devices are communicating with each other, but the tv is rude, and hangs up. I have screen mirroring set to always allow, everything is on the same network. I have tv power set to fast on, my iPad and iPhone both have the Roku tv in the listings and selected when trying to mirror from either one. The software is updated on all devices and the tv.  Please don’t just provide a cookie cutter standard response and try to help!

[Ralph6410]

I found (in my case) it was my own fault. My network.has two connection speeds 2.4 and 5G. Both my MacBook and iPad seem to randomly connect to one or the other speeds. Seems I can only mirror while on the 2.4 connection so if I want to mirror I need to make sure I am on the 2.4 connection first. 

[Blades184]

Hope this works for everyone that is having issues connecting. I was so frustrated when my free version no longer worked. I finally decided to pay for it, but it still didn't work. After talking with customer service, they prompted me to trash the app and download the free trial. Still didn't work! AND FINALLY after every avenue I tried another solution they suggested and it worked! They gave me a license key just in case the app asks me to activate it too. The customer service was surprisingly extremely prompt and helpful!

Anyway, try this:

Go to Settings on your Roku device.

Select System.

Navigate to Advanced System Settings.

Ensure that Control by Mobile Apps is enabled.

Once this setting is updated, the issue should be resolved.