Features, settings & updates

[matthewz48]

Hello. After updating to Roku OS 11.5 my indicator light on my Roku Ultra stays on. It does this on both my Roku Ultra devices. What’s causing this? 

[AvsGunnar]

@matthewz48 

The older devices seem to have the light on when being used, and then the light will go off when it enters sleep/low-power mode.

Somewhere in the last release of devices, users started noticing either the light always staying on, or never being on even when in use. (some reported the occasional flashing when responding to a command from the remote).

Not sure if an answer was ever really provided on this behavior.  All my devices behave in the first scenario - light on when in use, light off when in sleep. (Two of my devices have 11.5, others still 11.0).

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Although we have been suggesting to turn off the Power Savings Mode because of the various issues it seems to cause, perhaps you can try Enabling it and see if the light goes off.

Settings/System/Power/Auto Power Savings/20-min (Roku Ultra 480X models).

Just like I do when the Check Engine Light comes on in my truck, I find a piece of tape over that light will usually make the problem go away.

[Chizzywink]

Since I updated to 11.5 my Roku ultra indicator light stays on even when it entered sleep rest mode so it’s a problem with the update I’m assuming and Roku needs to send out an update to fix this issue. Hopefully they do this sooner than later. 

[AvsGunnar]

Since a couple of users are seeing this with the 11.5 update, will page @RokuMary-F , @RokuKariza-D , and @RokuDanny-R so they can be made aware.

Usually they will need the Roku model number, serial number of device, and the OS including build number.

All found in Settings/System/About.

[matthewz48]

Model number 4800X 

Serial X0100094NHUX

OS 11.5 Build 4216-C2

[TBS-930]

Recently, on 10/11/22, an OS update took place, and since then, the "Auto Power Savings" feature isn't working. When I turn off my player, the light remains on and prior to this update, it would go off. Also, any 20 minutes of inactivity while on would turn it off, and that does not happen either. (Software 11.5.0/Build 4216)

[bsly2]

I have the same issue. Light stays on almost all the time. Interestingly enough, my light will turn off for about 20 minutes when I turn all of my components off then turn back on and stay on. Perhaps it has something to do with CEC? My component chain is Roku to Denon Receiver to Vizio TV. 

Roku 4800X

Serial #S02A209JPOJK

Build 11.5.0 4216

[RokuMary-F]

Hi everyone,

Thanks for reporting this to Roku Community!

We'll go ahead and send this over to the Roku team for investigation. We'll get back to you once we have an update available I'll be sure to let the Community know.

We appreciate your patience while we investigated this issue.


Best regards,
Mary

[7oo]

I update to 11.5 on roku  ultra yesterday l, light goes off after 20 minutes and 20 minutes later comes back on and stays on

[RokuMary-F]

Hi @7oo,

Welcome to Roku Community and thanks for continuing to share what you're observing.

We are currently aware and our engineering team has been investigating this issue closely.

In the meantime, please help us with the required details below for us to send additional information for the investigation to our engineering team, and once more information is available I'll be sure to let the Community know:
-Roku device model
-serial number
-device ID
-software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-what are you seeing on screen? Can you provide a screenshot of the issue or error message
-steps to reproduce the issue you are seeing

Please be aware that we are actively monitoring and investigating the discussions on this thread. Thanks again for your continued patience.


Best regards,
Mary