Features, settings & updates

[gspdogman]

When I place our guest Roku device in Guest Mode there is no option for them to login to their personal account and see their personal streaming channels. 

Any suggestions on how to resolve this issue?

[gspdogman]

Does anyone from Roku even read these posts as it appears no one does!!!!

[RokuArjiemar]

Hello! @gspdogman,

We appreciate your post in the Roku Community!

Thank you for alerting us about your guest using guest mode on your Roku device. We apologize for the delayed response. We are glad to help.

With Guest Mode, your guests can confidently use their own app accounts and subscriptions on your Roku streaming device. Guests can enjoy free content, live TV, and music from The Roku Channel, CBS News, iHeartRadio, and more, or try out any of the 10,000+ apps that Roku offers. Guests can also add any app they want from the Roku Streaming Channels Store. In Guest Mode, your guests will not be able to access your apps, make unauthorized purchases on your card, or influence your recommendations.

For more detailed information about how to use guest mode, please check here.

Thanks,
Arjiemar

[gspdogman]

I completely understand how to turn on the guest mode BUT that is not the issue. 

How can the guests login to their account using our internet network instead of using just the basic Roku applications?

This is extremely important as guests definitely want to login so they can enjoy their own programs. 

Thanks in advance for any help you can provide. 

[RokuJechealR · Accepted solution]

Hi @gspdogman,

Thanks for keeping us posted!

Please be advised that when you enable Guest Mode on your Roku device, your guests can sign in to apps using their own account credentials. Your guests’ credentials will be automatically removed from the device on the specified date.

Guests can enjoy free content, live TV, and music or try out any of the 10,000+ apps that Roku offers. They can also add any app from the Roku Streaming Channels Store.

With Guest Mode, your guests won’t have access to your personal streaming channel accounts or be able to use your Roku account to make purchases. Instead, they can safely use their subscriptions and not worry about remembering to sign out before they leave.

You can visit our Support article to learn more about the Guest Mode on your Roku device.

We hope this information helps.

All the best,
Chel