Features, settings & updates

[meemclark]

We use guest mode for our airbnb, and we cannot get past the main guest mode screen, not able to actually click on the "set checkout date". Not clickable. We did unplug everything and plugged back in, but still can't click to enter checkout dates. Any thoughts on why this would be happening? Thanks so much! 

[RokuJechealR]

Hi @meemclark

A warm welcome to the Roku Community!

We are interested in learning more about the problem you are experiencing with the Guest mode feature on your Roku streaming device. Also, thanks for the steps you took to resolve the issue.

Refer to these questions to better identify the issue you're experiencing:

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• Are you encountering any error codes or messages? If so, please send us a screenshot.
• Is this your first time to use the Guest mode feature?

For troubleshooting purposes, we recommend restarting your modem and router by unplugging them from the wall outlet for a minute and plugging them back in right after. You can restart your Roku device by doing the same, which will refresh your internet network and Roku device.

For more tips and troubleshooting steps for this type of issue, visit our Support article on how to turn the guest mode off on your Roku streaming device.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel