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meemclark
Reel Rookie

Guest Mode Not Working, help

We use guest mode for our airbnb, and we cannot get past the main guest mode screen, not able to actually click on the "set checkout date". Not clickable. We did unplug everything and plugged back in, but still can't click to enter checkout dates. Any thoughts on why this would be happening? Thanks so much! 

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RokuJechealR
Community Moderator
Community Moderator

Re: Guest Mode Not Working, help

Hi @meemclark

A warm welcome to the Roku Community!

We are interested in learning more about the problem you are experiencing with the Guest mode feature on your Roku streaming device. Also, thanks for the steps you took to resolve the issue.

Refer to these questions to better identify the issue you're experiencing:

  • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
  • Are you encountering any error codes or messages? If so, please send us a screenshot.
  • Is this your first time to use the Guest mode feature?

For troubleshooting purposes, we recommend restarting your modem and router by unplugging them from the wall outlet for a minute and plugging them back in right after. You can restart your Roku device by doing the same, which will refresh your internet network and Roku device.

For more tips and troubleshooting steps for this type of issue, visit our Support article on how to turn the guest mode off on your Roku streaming device.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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meemclark
Reel Rookie

Re: Guest Mode Not Working, help

I still have not gotten this resolved. We swapped out a Roku in another room and it seems that neither roku works the way it should. Cannot be just us. Can someone from Roku please assist?? Thanks, 

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RokuJechealR
Community Moderator
Community Moderator

Re: Guest Mode Not Working, help

Hi @meemclark,

Thank you for the post!

We understand you are still having trouble with the Guest Mode feature on your Roku device. Thanks for letting us know about this.

When you took the steps by swapping the Roku device in another room, did you encounter any error codes or messages? Also, can you confirm if all your Roku devices have the same issue or only this specific device? What Roku device are you using right now that has an issue? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)

With more detailed information, we'll be able to assist you further.

All the best,
Chel

Jecheal R.
Roku Community Moderator
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