Features, settings & updates

[meemclark]

We use guest mode for our airbnb, and we cannot get past the main guest mode screen, not able to actually click on the "set checkout date". Not clickable. We did unplug everything and plugged back in, but still can't click to enter checkout dates. Any thoughts on why this would be happening? Thanks so much! 

[RokuJechealR]

Hi @meemclark

A warm welcome to the Roku Community!

We are interested in learning more about the problem you are experiencing with the Guest mode feature on your Roku streaming device. Also, thanks for the steps you took to resolve the issue.

Refer to these questions to better identify the issue you're experiencing:

• What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
• Are you encountering any error codes or messages? If so, please send us a screenshot.
• Is this your first time to use the Guest mode feature?

For troubleshooting purposes, we recommend restarting your modem and router by unplugging them from the wall outlet for a minute and plugging them back in right after. You can restart your Roku device by doing the same, which will refresh your internet network and Roku device.

For more tips and troubleshooting steps for this type of issue, visit our Support article on how to turn the guest mode off on your Roku streaming device.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[meemclark]

I still have not gotten this resolved. We swapped out a Roku in another room and it seems that neither roku works the way it should. Cannot be just us. Can someone from Roku please assist?? Thanks, 

[RokuJechealR]

Hi @meemclark,

Thank you for the post!

We understand you are still having trouble with the Guest Mode feature on your Roku device. Thanks for letting us know about this.

When you took the steps by swapping the Roku device in another room, did you encounter any error codes or messages? Also, can you confirm if all your Roku devices have the same issue or only this specific device? What Roku device are you using right now that has an issue? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)

With more detailed information, we'll be able to assist you further.

All the best,
Chel

[Potomaclion]

We're having the same issue. It does allow to click to the calendar if we unplug/ replug but you have to do this EVERY SINGLE TIME. Which is really inconvenient for guests. Our device is the Roku stick 3810x and all of them are having the same issue.

[RokuJechealR]

Hi @Potomaclion

Thanks for the first post to the Roku Community!

We understand you are having trouble with the Guest Mode on your Roku streaming device, and we apologize for the inconvenience.

We recommend restarting your modem and router by unplugging them from the wall outlet for a minute and plugging them back in right after. You can restart your Roku device by doing the same, which will refresh your internet network and Roku device.

Please note that one of the benefits of using Guest Mode is automatic and manual sign-out for data deletion. You will be automatically signed out at 11:00 am on your chosen date. All your credentials viewing history, added apps, and more will be deleted.

Use the following instructions to get started with Guest Mode.

1. Press OK on the Roku remote to Select checkout date
2. If you prefer a different language, press star to change your language
3. On the calendar, highlight your checkout date and press OK on the remote to select it
4. Select the highlighted Checkout button to confirm the date

For more detailed information, visit these Roku Support links about Guest Mode:

• How to use Guest Mode on a Roku streaming device
• Turn Guest Mode on and off on your Roku streaming device

We hope it helps.

All the best,
Chel

[UpsetGuestMode]

Something from a recent update has made all my guest Rokus behave this way too!

After a few hours/over night the welcome screen is replaced with a half loaded profile screen that does not connect to the internet correctly. A temp fix is to put in a new check out date, then exit guest mode, and it will reboot into the welcome screen once more. This is happening to all five of our units at once in different locations.

PLEASE ROKU CAN YOU FIX YOUR TERRIBLE BUGGY FIRMWARE !

[UpsetGuestMode]

The information being offered by the mods is not valid concerning the issue, It is a new bug not a procedural issue.

[RokuJechealR]

Hi @UpsetGuestMode,

Welcome to the Roku Community!

We apologize for any inconvenience this may have caused with having trouble with the Guest Mode feature on Roku that affects connecting to your network connection.

We are interested in learning more about the problem you are experiencing, but we need more details.

• What is your device's OS version?
• Are you encountering any error codes or messages?
• Who's your ISP is? (Internet service provider)
• What specific troubleshooting steps have you taken so far to resolve the issue?

With more detailed information, we'll be able to assist you further.

All the best,
Chel

[UpsetGuestMode]

@RokuJechealR  This issue is not configuration or user error specific. There are no troubleshooting steps you can provide to remedy the issue.

It is either back end at Roku or due to the latest firmware update. I use 5x Roku Express 4k+ in guest mode installed in different locations fed by different internet providers. All 5 units started doing this recently. When the Rokus are setup in guest mode and left at the calendar login screen, sometime (usually over night), they will boot into a non working guest profile all by themselves. You cannot log out of this guest mode, the only way to resurrect the Roku is to either go into the calendar, change the check out date THEN log out of guest mode or I have to turn off guest mode then back on from the account settings online.

There is nothing you can do to make it work by suggesting procedures to do client side. This is an issue Roku has to fix. Please pass on to the relevant department.