Features, settings & updates

Get troubleshooting tips to configure your Roku settings. The community forum has tips for screen mirroring, Guest Mode, software updates, audio, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
UpsetGuestMode
Binge Watcher

Re: Guest Mode is not working. You cannot click the "Set Checkout Date" button.

Jump to solution

One of my sticks has now decided it's a good idea to factory reset randomly whilst on this bug...

 

Ugh.....

 

Even this forum is awkward to use, everything Roku is such a bind. Bad taste in mouth.

0 Kudos
UpsetGuestMode
Binge Watcher

Re: Guest Mode is not working. You cannot click the "Set Checkout Date" button.

Jump to solution

and to top everything off, this thread has been marked as SOLVED.

 

Presumably to make the system look good.

That just about sums up Roku. Pretend everything is fine. Carry on.

 

 

Dgjames
Newbie

Guest Mode resets every day even when multiple days selected before check out

Jump to solution

We are having the same problem on two different LG TVs with 2 different rokus. They keep exiting guest mode multiple days before checkout. We've done a reset, it has not helped. Any ideas? 

0 Kudos
gsthlpr
Newbie

Re: Guest Mode is not working. You cannot click the "Set Checkout Date" button.

Jump to solution

Bravo for this video. It is October 14, 2024 and this is still happening to us, exactly as shown. We have 13 STRs that are now messed up, just like this. Our guests have different levels of technical expertise but very few can figure this out so, who gets called? Me! Our cleaners used to be good at resetting the TVs if the guests put in the wrong checkout date but, as you can see in the video, it is now too complicated for them. Help!

GaeaTeam
Channel Surfer

Re: Guest Mode is not working. You cannot click the "Set Checkout Date" button.

Jump to solution

In the same boat. This is outrageous.  They **bleep** well knew they had broken guest mode. A feature they tout. It took me hours of being disconnected repeatedly by Roku tech support gate keepers before someone admitted guest mode was completely broken. And this practice of "let us know every technical detail of your Roku" so they can just close the ticket is insulting. Or when Roku offers troubleshooting tips.for this problem when they know its a problem they created that cant be rectified on the front end.  Might I suggest everyone who is reading this go onto Amazon and drop a one star review. Perhaps if we take a dent out of their sales Roku will get the point. This behavior is juvenile. 

0 Kudos
GaeaTeam
Channel Surfer

Re: Guest Mode is not working. You cannot click the "Set Checkout Date" button.

Jump to solution

You wrote "To help with tracking and reference, we'll mark this post as solved."

How exactly does pretending the problem is solved help us?

 

 

0 Kudos
UpsetGuestMode
Binge Watcher

Re: Guest Mode is not working. You cannot click the "Set Checkout Date" button.

Jump to solution

New firmware is out! Try forcing an update to 14.04.

RokuRiamie-D
Community Moderator
Community Moderator

Re: Guest Mode is not working. You cannot click the "Set Checkout Date" button.

Jump to solution

Hi Community users,

Greetings from the Roku Community!

If you are still having an issue with Guest mode on your Roku TV and Roku device, we kindly suggest you provide the following details:

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Providing these details will help us investigate the issue more closely. We look forward to your response.

Regards,
Riamie

Riamie D.
Roku Community Moderator
0 Kudos
GaeaTeam
Channel Surfer

Re: Guest Mode is not working. You cannot click the "Set Checkout Date" button.

Jump to solution

No no no.  Information is good and it is flowing from the wrong direction.  Did you push out a firmware update that supposedly rectifies this problem?  Pretty sad with all the complaints on here that I have to ask you again instead of you just telling us.

0 Kudos
GaeaTeam
Channel Surfer

Re: Guest Mode is not working. You cannot click the "Set Checkout Date" button.

Jump to solution

Did this rectify the issue for you?  I haven't been able to visit one of my units yet.

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.