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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Every time someone checks out needs to manually exit Guest Mode

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Hi, @PeakPaddle!

Welcome to the Roku Community, glad to see you here!

Thanks for asking! Yes, there is a workaround for you to try to log out of your devices from guest mode.

Here's how!

  1. Sign in to https://my.roku.com/account
  2. Scroll down to My Streaming Devices & TVs
  3. Find your Roku device and select Sign Guest Out
  4. Select Yes, sign the guest out now

For more information, see this support article: How to use Guest Mode on a Roku streaming device.

Please let us know if you need more help!

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
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PeakPaddle
Reel Rookie

Re: Every time someone checks out needs to manually exit Guest Mode

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Thank you for this reply, but I did exactly this! However, none of the TVs logged out, and it didn't work until I went to each TV individually directly at the house and logged each out one by one... very inefficient, and now unreliable for me to trust it will work in the future. Sadly underwhelmed with Roku 😞 

 

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RokuEmmanuel-D
Community Moderator
Community Moderator

Re: Every time someone checks out needs to manually exit Guest Mode

Jump to solution

Hey @PeakPaddle, thanks for the update!

We understand that the workaround didn't quite work, and we'd like to get a better idea of what's happening.

Could you tell us more?

  • Are you seeing any error messages when trying to sign out of guest mode?
  • What other troubleshooting steps you have tried?
  • Have you received any recent updates before this happened? If so, can you please provide your latest software version (It can be found in Settings > System > About

Your help is appreciated! Please let us know.

Best,
The Roku Community Team

Emmanuel-D.
Roku Community Moderator
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