Features, settings & updates

[RokuJechealR]

Hi @Victory58

We are glad to have you here in the Roku Community!

We appreciate you letting us know about the trouble you've encountered accessing your photos through backdrops on your Roku device. We're glad to help.

Have you already enabled Backdrops on your Roku device? If not, find the Backdrops app in Settings > Home Screen Menu > Backdrops > Open Backdrops app or in your home screen tile grid.

Don't see it? Search for the app "Backdrops" in the streaming store.

After you've enabled Backdrops and picked a collection, there are 5 easy ways to Start Backdrops as follows:

1. Using your Remote's Power Button.
2. From a Collection.
3. From a specific app image.
4. Using Auto Start.
5. Using Roku Voice.

Visit our Support page for more detailed specifications and information about using Backdrops on your Roku streaming devices.

Let us know if this helps or if you need additional tips to speed things up!

Thank you,
Chel

[nicolejoy]

I am having the same problem. Created both a few Google Photos albums & manually added photos from my phone. Made sure Google Albums have settings to allow link sharing. The albums all appear on my account on backdrops.roku.com/stream, but none of my photo albums appear as an option to select on the Backdrops app on my Roku TV; only the default Roku art collections appear as options to select.

[RokuEmmanuel-D]

Thanks for reporting, @nicolejoy. 

Welcome to the Roku Community!

We'd like to be able to assist you with your concern about Backdrops not showing the linked photos from your Google Album. 

To assist us in the investigation, please provide the following information below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

We are looking forward to your response. 

Best,
Emman

[hrwhite04]

I’m having the same issue. Made a personal album and Google album and other will upload to where they can be selected. The directions say there will be on screen prompts, but the QR code is all you get and very little instruction.  Has this ever been fixed?? 

[RokuEmmanuel-D]

Thanks for sharing this here in the Roku Community, @hrwhite04!

I noticed you're also having this issue with Photo Streams, and would like to be able to assist. 

To help me get this to the appropriate Roku Team, could you please supply the following details below?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

I am looking forward to your prompt response.

Best,
The Roku Community Team

[Ladyjethro]

I’m having the same problem 

[RokuReynan-L]

Hi, @Ladyjethro.

Welcome to the Roku Community!

Thanks for letting us know that you're also having the same issue. We'd like to look further into this.

Could you please provide us with the details we need above? 

We'll wait for your response.

Thanks,
The Roku Community Team

[4evrlost]

Months later this still is not resolved. Sad, just sad

[RokuEmmanuel-D]

Thanks for chiming in, @4evrlost!

We noticed that you're still having an issue with Backdrops not showing the linked Google Photo Album. We'd like to delve into this further.

Could you please provide the following info below for more visibility?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Looking forward to hearing from you soon!

Best,
The Roku Community Team

[TF4]

Still not working.  
Does this feature work for anyone? 

Model: KJ02X - Roku TV

Serial number: X02700HJKORD (S15N41JKORD)

Software version: 14.0.4 • build 12230-HS

GC version: 12.6.32

Timestamp: 2024-11-17T05:41:26Z

issue ID RD-462-581