Features, settings & updates

[Onevox]

Roku IS linked to Google photos. The google album is appearing as "connected" when I'm logged in to my Roku account on desktop. "Linked from Google Photos. 95 photos"

But it not showing up in Backdrops on the TV

1. I reset the Roku system.
2. checked for software updates
3. Roku on TCL TV
4. restarted the TV several times
5. Scanned the QR code several times to try to confirm link

Any ideas?

[RokuJohnB]

Hi @Onevox,

Greetings from the Roku Community, and thanks for flagging this concern directly to us!

We would like to investigate further this issue you had with the backdrops since they were not showing on your Google Photo Album. Can you please provide the following details below?

• Roku TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue arise, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.

Thanks,
John