Features, settings & updates

[RokuRiamie-D]

Hi @NINETEENEIGHTY9,

Thank you for the response!

We genuinely appreciate you taking the time to try the troubleshooting steps we suggested. We understand how frustrating this situation can be. Rest assured, our Roku-appropriate team will be aware of your experience.

Your patience and cooperation during this time mean a lot to us. Thank you for your understanding as we work together to resolve this issue.

Regards,
Riamie

[kpedro]

Hi,

I’m still having an issue with Backdrops after trying the suggested fix. The Backdrops splash screen launches, sits there for a while, then I get a backdrops image for maybe three seconds before it the screen goes black. I’ve tried every setting I can thing of.

Model: A113X-Roku TV
Software version: 14.04 build 1221-88

GC Version: 12.7.23

Tracker ID: 7S-487-189

[NINETEENEIGHTY9]

The Roku support continues to lie and pretend they are interested in solving this problem but they not going to. Many people have complained and they keep suggesting things that never have worked as though they should. Roku support is a fraudulent scam.

[NINETEENEIGHTY9]

@RokuRiamie-D You are a liar, you are not ever going to solve the problem.

[Sforce]

Same here LCD Roku TV.

[jol666]

they know and will never fix it its been like this forever 

really embarrassing to have a native roku app thats unusable lol

[Sforce]

Unplugging the TV and plugging it back seems to have fixed it - for now.

[NINETEENEIGHTY9]

Correct.  And their useless and incompetent 'techs' who post nothing but canned responses that they cut and paste have given up even trying. What a scam company. All the billions in profit and they cannot even create a working app.

[goosar19]

I too have been having this problem.  I have the Roku Ultra however.  It would start as it should but after displaying the image for about 3 seconds, the screen would go black.  This would correspond with when the ability to control the images became available.  The navigation icons would appear but no picture.  An uninstall/reinstall of the app did not fix the issue.  Disabling/re-enabling it did not help.  Launching it manually did not help.  A reboot of the device did bring functionality back but an issue like this on their most powerful device for this long is unacceptable.

[RokuEmmanuel-D]

Hey everyone!

Thanks for reporting back that you're still experiencing this issue with backdrops. We're sorry this hasn't been addressed yet, and we want to get this sorted out immediately. 

To all users that are still affected, could you provide the latest information on your devices such as follows:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

This updated info will help the team dig into this and figure out what’s causing the issue.

Please get back to us soon!

Best,
The Roku Community Team