Features, settings & updates

[RokuEmmanuel-D]

Welcome aboard! Thanks for reaching out, @mcalfee!

It looks like you're having trouble turning off the closed captions, too. We get that you’re hesitant to share your device details, however, we need that info for the investigation.

If you could provide device details from one of your Roku devices, we would really appreciate it. This would allow us to look closely into your concern. 

Thanks for your cooperation. We're looking forward to hearing from you soon!

The Roku Community Team

[RokuEmmanuel-D]

Hey, @Gohstmaker.

Thanks for chiming in!

It looks like you’re having trouble with closed captioning on your Roku TV, and we’re here to help!

Could you share a bit more about what’s going on so we can check it out? What's the exact behavior you have encountered with the setting so we can take a closer look?

We're looking forward to your response!

The Roku Community Team

[RokuEmmanuel-D]

Hey everyone!

We’d love to dive deeper into this issue! Could you share some additional details with us? 

• What specific channels are affected?
• A photo of your accessibility settings (Settings > Accessibility > Captions mode)

We're looking forward to hearing from you soon!

Best,
Roku Community Team