Features, settings & updates

[Silvers]

I have a Hisense TV and my backdrop app keeps crashing & goes back to the Home Screen, I have to manually restart it. Tried updating….already all up to date, tried disabling and then when I opened back up the app and it’s enabled again w/o me enabling it but yet it never comes back up unless I do it manually. Then it will run for a few hrs before crashing again. 

[RokuEmmanuel-D]

Thanks for reporting this, @Silvers!

We see that the backdrops on your Roku TV are crashing after a few hours, and we'd like to delve deeper into your concern.

Could you share a bit more info about this?

• When did you start noticing the problem?
• Have there been any recent updates before this happened? If so, can you please provide the latest software version of your Roku? (It can be found in Settings > System > About).
• Are there any error messages you're seeing? Perhaps a photo can help us take a closer look.

We'd really appreciate your help with this. Please get back to us!

Roku Community Team