Features, settings & updates

[Mcheiron]

@RokuJohnB 

thanks for your reply.

All is up to date. The iOS and iPadOS versions are both 17.6.1. The Roku version is 13.1.4. 

The tracker ID is G9-357-121.

[RokuRiamie-D]

Hi @Mcheiron,

Thank you for providing additional information.

We have already coordinated your concern and forwarded your information to our appropriate team for review. In the meantime, we're grateful for your patience and understanding as we work on this. Feel free to let us know if there's anything else you'd want us to address or create a new thread for different concerns. We'd be more than willing to listen and take action.

Regards,
Riamie

[Tmondesir]

iPhone 15 pro 

TCL model 65q65ig

serial 480860b80cb040e0e3

Device Mac 04:f4:d8:19:e6:3e

software android tv os version 12

[Mcheiron]

@RokuRiamie-D 

Are there any updates for this problem and any solutions on how to get AirPlay to work correctly?

[RokuJohnB]

Hi @Tmondesir,

Thanks for the follow-up!

We value the additional information you have given us; however, to escalate this matter to the relevant Roku team, we will need to ask for further information. If possible, could you provide the details below?

• Roku device model, serial number, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID (press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Could you elaborate on all the troubleshooting steps you've done so far?

We'll wait for your response.

Thanks,
John

[RokuJohnB]

Hi @Mcheiron,

Thanks for getting in contact.

Our appropriate Roku team is still investigating this issue you had with Airplay. Once more information is available, we will update this community thread.

Your extended patience and understanding are much appreciated.

Kind regards,
John