Hi jeweliann,
Greetings from the Roku Community!
Thanks for providing us with the device information we requested, and we're sorry for the inconvenience.
We'll go ahead and send this over to the team for further investigation. We'll get back to you once we have an update. We're hoping to get everything sorted out soon and appreciate your patience with us.
In the meantime, can you please provide us with the brand and model of your wireless router?
If there's anything else we can further assist you with aside from this, let us know.
Best regards,
Chel
Thanks for your patience while we continue to investigate this issue.
The appropriate Roku team is currently looking into this issue, but can you please provide us with a more recent tracker ID when the issue occurs? In addition, please provide us with your wireless router brand and model number.
Once we have this information, we will make sure to pass it along to be looked into further.
Thanks,
Danny
Did you have any follow up or success with resolving this issue? I'm having the same issue as the OP. I have to reconnect multiple times per day. Its very frustrating. I have other TCL roku TVs that worked during the same period with out trouble. So, I'm fairly certain it is not a wifi issue. Any help would be appreciated. I have 6 days on my Best Buy return period, so I may just do that if its not an easy fix.
S/N: X01300WG708S
WiFi: Google Mesh wifi
Thanks
my tv doesn’t have this issue often anymore, but it still happens occasionally. i honestly have no idea what the problem is but i’d honestly return it and get a tcl or hisense roku tv instead
Hi Racingtown,
Greetings from the Roku Community!
We really do apologize for the delay in our solutions to this, and we appreciate you reaching out about it.
We have forwarded this case, along with the information you have provided, to the appropriate Roku team for further investigation. We'll make sure to update this thread once information is available or if we need additional support about this.
Best regards,
Rey
