Discussions

[RokuEmmanuel-D]

Thanks for the update, @Oxceranoid!

We truly appreciate your effort in supplying us with the needed information to resolve this issue. Rest assured that it is now being taken care of and the team is actively working on it and get you back on streaming in no time. 

Let us know if you need more help; we'd be more than willing to assist. 

All the best,
Emman 

[Oxceranoid]

Thank you so much. I I just wanted to add, that I had recently noticed that the live videos that are streaming on YouTube are in sync as the video shorts as well. The main videos on the app are still not in sync though  I just wanted to put that out there in case it might help the Roku team figure out better what the problem is.

[RokuEmmanuel-D]

Thanks for the additional details, @Oxceranoid!

We appreciate your prompt response. Rest assured that the team will receive all of this information as part of the investigation. We are grateful for your time and effort in helping us expedite the resolution of this issue. 

We'll surely keep you posted. 

All the best,
Emman