Discussions

[MJMJ]

Sometime this evening the Watch TCM app stopped working on my 40" ONN Roku TV. The circle spins for a few seconds and then it returns to the Roku home screen. Anyone else having this issue? 

P.S. I Uninstalled and reinstalled it with no luck. 

[RokuERey]

Hello @MJMJ,

Thank you for bringing to our attention the issue you are experiencing on TCM. We suggest that you try fixing it by refreshing your wireless router or connecting your device to an alternative network, such as a mobile hotspot, to see if that resolves the issue. If the problem continues, we advise contacting the channel support team for further assistance. Please note that channels on Roku are managed and maintained directly by the channel providers.

Please do not hesitate to share more details about the issue, and we will investigate it further.

Thank you,
Rey

[makaiguy]

@MJMJ-

After removing a channel, best practice is to restart** your Roku to clear its memory cache BEFORE reinstalling the channel. Did you do this? Without the restart you may not get a clean reinstall.

Depending on your Roku model number you'll find the "System restart" option under either "Settings > System > Power" or under "Settings > System". If you don't have sufficient control to use the menus, or if it is just more convenient, you can also restart by pulling the power plug for a short while, then plugging it back in.

**On a Roku TV with "Fast TV Start" enabled, turning the TV off/on only puts you in/out of a low power standby state, it does NOT give you a complete restart. Use the methods above.