Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
4141
Newbie

Update credit card and email address not knowing password

Jump to solution

I have a new email since I installed my Roku. I also have a new credit card. On top of that I don’t remember my password. 
I have Peacock through Roku and cannot get in my account to change the credit card. What do I do?

My last resort is to do a credit card chargeback and re purchase Peacock directly from Peacock, but I would rather not do that.

Labels (1)
0 Kudos
2 Solutions

Accepted Solutions
renojim
Community Streaming Expert

Re: Update credit card and email address not knowing password

Jump to solution

Can you still get into your previous email account?  If so, you should be able to use the "Forgot password" option at https://my.roku.com when you enter that email address.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

View solution in original post

RokuTakashi
Community Moderator
Community Moderator

Re: Update credit card and email address not knowing password

Jump to solution

Hi, @bulldog80 

We appreciate your first post here in the Roku Community.

We acknowledge your inquiry, and we'd be happy to assist. To change your email address of your Roku account, you can follow the steps below:

  1. Go to my.roku.com on your computer or smartphone.
  2. If prompted, sign in to your Roku account.
  3. Under the Account Information section, click or tap the Update button.
  4. After making any changes, select Save Changes.

For more information, you can visit How do I change the email address or password for my Roku account?

If there's anything we can do to further assist you, please notify us. We're always willing to help.

Best wishes,
Kash

Takashi O.
Roku Community Moderator

View solution in original post

0 Kudos
3 REPLIES 3
renojim
Community Streaming Expert

Re: Update credit card and email address not knowing password

Jump to solution

Can you still get into your previous email account?  If so, you should be able to use the "Forgot password" option at https://my.roku.com when you enter that email address.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
bulldog80
Roku Employee
Roku Employee

Re: Update credit card and email address not knowing password

Jump to solution

new email *****

0 Kudos
RokuTakashi
Community Moderator
Community Moderator

Re: Update credit card and email address not knowing password

Jump to solution

Hi, @bulldog80 

We appreciate your first post here in the Roku Community.

We acknowledge your inquiry, and we'd be happy to assist. To change your email address of your Roku account, you can follow the steps below:

  1. Go to my.roku.com on your computer or smartphone.
  2. If prompted, sign in to your Roku account.
  3. Under the Account Information section, click or tap the Update button.
  4. After making any changes, select Save Changes.

For more information, you can visit How do I change the email address or password for my Roku account?

If there's anything we can do to further assist you, please notify us. We're always willing to help.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
0 Kudos