Discussions

[ezhilan007]

I posted my issue in September. Its been 3 months and still no solution. Never buying a Roku ever again in my life. I had to buy a google tv and use it on the Roku TV. Please don't tell me to be patient. 3months is patient enough. You guys can't even fix this issue.

TV not connecting to internet.

[atc98092]

Your post says nothing. We have no idea what the problem was, what Roku model was affected, if it was specific to a particular channel, nothing. Even your subject line says nothing, so how can anyone attempt to assist you?

Again, that last sentence says nothing. Saying "Not connecting" without providing more info doesn't help.

[ezhilan007]

I am sorry about this post here. Unfortunately for some reason i am unable to reply to the original one. The issue is legitimate. here is the link for the original post. But I am sure you guys should be able to see all my post 

https://community.roku.com/t5/Issue-Tracking-Board/Solved-by-future-update-Roku-TV-Network-Connectio...

[atc98092]

That thread was closed by the moderators because it simply became too large and many posts were about different issues. Since there's 27 pages on that previous thread, I'm sorry but I can't spend the time to search for your issue. If you could find your post and copy it here, perhaps we can offer some assistance. 

[ezhilan007]

Sorry to say this, it ridiculous that I am having to repost the same thing multiple times. Its unacceptable that you are not able to see my post since it went to too many pages. Even if the original post is posted here, I don't see a solution since I didn't get a solution in that post in spite of me giving all the details that you all needed. My stance is definitely no more Roku purchases or product in the future unless you take the effort to go to my posts and find the issue, have your technical team solve it (which they haven't done till now) and convince me that you all at Roku goes the extra mile to solve a customer issue. I am sure it is some software issues you all have, every other equipment at my home works well with the wifi expect this TV, all I see is purely excuses to make us reset to default settings etc. Sorry if I sound rude, I am extremely frustrated with your service and solutions provided (none so far). 

Thanks,

Ezhi

[atc98092]

Just so you're clear, I am not a Roku employee. I'm simply another user like yourself, just with a bit of experience with the devices and have the ability to help some people out. I have no inside connection to Roku to get any additional assistance for you (or even myself for that matter). I truly do feel bad for you having an issue, but without knowing what it is there isn't much I can do. 

But based on the subject line here, I can make a comment or two. If your TV is not seeing any WiFi connections, meaning when you search for a network nothing appears, that sounds like a hardware issue with the WiFi radio in the TV. I do know that some TVs in the past had a bad solder joint on the WiFi antenna connection that made a WiFi connection impossible. But that is a hardware issue, and the TV manufacturer would have to address that. Yes, Roku started building their own TVs a bit more than a year ago, but if it's one of the other Roku TV builders you would need to contact them for hardware problems. 

[JWS9518]

@ezhilan007

Look in your profile and find your original post of the issue and then you can copy/paste it here and hopefully someone can help assist you.

If the issue is related to the Hisense TV post, then like @atc98092 indicated, you would need to reach out directly to Hisense customer support, as Roku only licenses its OS to certain TV manufacturers and doesn't provide direct support regarding particular brands other than providing basic troubleshooting steps. However, some of users might be able to help provide some additional help.  From what I have read, those budget level brands like Hisense tend to have various issues.  A wi-fi radio issue could be one.

Without knowing all of the specifics of your issue, I would suggest trying to reset your network connection on your device.  

If that doesn't work, I would suggest that if your router has the ability to set up a guest/IOT type network and set it to 2.4 GHZ only and see if you can get a stable connection with your TV.

You could also try connecting the TV via a network cable, if possible, and see if that help stabilize the connection.  

Hope that helps.