Discussions

[migashi1]

Then batteries are out of the remote, I’m not touching anything it just randomly does this and it’s so annoying. Anyone know how to fix?

[RokuTakashi]

Hi @migashi1,

Greetings and welcome to the Roku Community!

Thanks for flagging this to us, and we'll gladly provide you with our support. Let's try performing a troubleshooting step to this. Do a system restart by navigating to Settings > System > Power (skip if no sub-menu) > System Restart. Additionally, you can also unplug your Roku device from the power source for 30 seconds to a minute.

Once performed, kindly check to see if you notice any improvements.

Let us know how it goes.

All the best,
Kash

[Cecilia11]

About my YouTube, it's got only in loading but doesn't work when it gets to 100% already do

es work.  Please help

[RokuJechealR]

Hi @Cecilia11,

We appreciate your first post in the Roku Community!

Have you tried removing the affected channel and then reinstalling it? In some cases, that resolves the issue. Make sure you restart your Roku device before adding the channel back in to ensure the process is successful. Here are the steps you can follow:

1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
   
   • Note: If you remove a subscription channel billed to your Roku account, you must cancel the subscription before seeing the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
2. Restart your Roku device: If reaching the power cord to unplug your Roku device is inconvenient, you can restart the device from the settings menu. Go to Settings > System > Power > System Restart > Restart. (If you do not see a Power submenu, skip to the next step).
3. Reinstall the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
   
   • Note: If you add a subscription channel billed to your Roku account, you must re-subscribe.

Please keep us posted if the issue persists.
All the best,

Chel