@meh64, try contacting TCL. Any warranty you have is through them.
Where to get support for your Roku TV™ | Official Roku Support
model: 55R6+
Hardware id: C218x
Serial # x0010062TNCK
software version: 13.1.4 build 1510-94
Devise id: so697972tnck
Tried all other steps n keeps happening
Hi @AustinB1,
Welcome to the Roku Community!
Thanks for providing us with your device information. We have passed along your concerns and details to the appropriate Roku team for further investigation. Once more information is available, we'll post an update to this thread.
Your patience and understanding in the meantime is much appreciated.
All the best,
Chel
So ROKU what do I do?
Thanks for keeping us posted, @AustinB1.
The team is hard at work investigating the issue. As of now, we still haven't received any feedback, but rest assured that we'll send the update once we have it.
We appreciate your patience while we investigate this issue.
All the best,
Chel
This seems to be a common Roku TV issue. I currently have 4 roku televisions and I am experiencing this issue with 3 out of the 4. The 3 televisions are all different brands: Hisense, Phillips, and TCL.
Hi @Taye818
Welcome, and thanks for posting to the Roku Community!
In this case, kindly provide us with the following information so we can include your device in the process of investigation:
We'll be looking forward to your response.
All the best,
Chel
Hisense Model: 58R6+
Serial#: Z001008PL7PS
Device ID: S01MH03PL7PS
Software Version: 13.1.4 build 1510-94
TCL Model: 50S423
Serial #: X00000286CJH
Device ID: S036D0386CJH
Software Version: 13.0.0 build 24062-93
I am unable to create a tracker ID despite trying numerous times.