Discussions

[Mplark1]

My tcl roku tv has the black screen.  I can shine a light at screen and can see the menu, icons, etc.  I unplugged tv to no avail and reset tv with no luck.  Backlight is shot?  Is there any hope? Roku what can be done?  I looked at my roku acct and tv was added in 2020, so its about 4 ½ years old.

[RokuJohnB]

Welcome to the Roku Community, @Mplark1!

Thanks for letting us know about this issue that you had with the Roku TCL TV.

Have you tried reaching out to TCL customer support and inquiring further about the issue? The Roku TV manufacturer provides support with its TVs. This issue can be addressed by inquiring further and letting them know about your experience.

You can contact TCL here: TCL Support

All the best,
John