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Kitkat8
Newbie

Picture when streaming is black with sound

My picture randomly goes black but there is still sound. It happens only when actively streaming a show. I can navigate back to the menu with full picture but when I watch something the screen is black. This has happened a few times now and I should not have to reset my Roku every time! Please help. 

I have a sharp tv but again, the picture is fine when I'm not streaming. 

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