Discussions

[mireilleeng]

Hi Teams Roku,

this morning, my TV TCL-Roku can't update software from network.

My Network is working A1 ... Download speed = +- 32 MBPS / 3 MBPS for upload

I got message ( error 003)

The problem is the TV can't bypass the software update process.

I tried to update with the USB Key process (Downloaded file from your site)

Download = A1

When I try to update from the USB key ... I got this message:

*** Current software is more up-to-date. Downgrade is not allowed. Please try again. ***

TV information:

Model: 32S327

Hardware ID: 8116X

Actual Software version: 13.1.4 - Build 1510-48

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The annoying issue is:  The TV go to the Software Update directly ... I think is not a good idea

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I reset to facthe TV ... same problems

You will see 3 pictures

[renojim]

@mireilleeng, I'm guessing that TV doesn't have an Ethernet port since the "Secret Screen" shows an Ethernet MAC address of all zeros.

So, assuming you're using a Wi-Fi connection, try restarting all of your network equipment (gateway/modem/router).  Until you see it populate the IP Address with something other than 0.0.0.0 a download will be impossible.

A factory reset should have returned you to where you set up your network connection.  What happened when it did?  There have been a few reports of the 003 error lately, so I do wonder if Roku is having server issues and none of the above applies.  The 0.0.0.0 IP Address is very suspicious, but it may just indicate that the network connection failed.