Discussions

[MorbidPrizm264]

Mine is 3 years old and today it started booting up to the Hisense screen then goes black and just repeats over and over again. Tried the reset, tried the unplug letting it set and plug back in and still the same. You can't even turn it off with the power button on the TV or remote, you have to unplug it from the wall to turn it off. Any ideas I'm lost. Thanks

[RokuJechealR]

Hi @MorbidPrizm264

Thanks for posting, and welcome to the Roku Community!

Please be aware that we are currently aware of this, and our engineering team has been investigating this issue closely.

In the meantime, kindly provide us with the following information so we can include your device in the process of investigation:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Feel free to keep us posted with the details.

All the best,
Chel