Discussions

[Moosemittens]

I have a small B&B and we have 11 Roku TVs to them will not update the software. The others work perfectly fine even after factory reset we get as far as software update and it just says cannot update software tried putting a Roku streaming stick onto TV working on other TV but will do the same thing when attached to this TV it will not update Network is fine. Can someone offer me an explanation or some help please? Thank you sorry for the long post and I hope problem is clear 

[JWS9518]

What are the brands/models number of the Roku TVs or devices?  What is the exact error you get?

[Moosemittens]

truly sorry it took so long to reply one is a Onn and the other is a tcl Roku tv. I’m not sure of the model number We’ll get them if necessary right now unable to access TVs

[RokuRiamie-D]

Hey @Moosemittens,

Thanks for posting!

Just double-checking; all of your Roku players and Roku TVs won't software update?

Are you getting any errors when trying to update it? Also, what's the most recent software version on your devices?

Keep us posted.

Roku Community Team

[Moosemittens]

we factory reset them both of them and we set it up like you do in the beginning so when we get to updating software screen, it says unable to update software check back a few minutes and also we got a 003 error if that’s any help

[Moosemittens]

Odd thing out of all the TVs there’s only two of them that are doing this and that’s the ONN and the TCL and we factory reset them both and I am not sure what software update they were when we factory reset them I don’t know, but it won’t update now. Truly sorry a lot of things going on. Thank you for anybody that can help

[RokuRiamie-D]

Thanks @Moosemittens,

We've coordinated this with our Roku team for review.

If you get a chance, provide us with the tracker ID and Software and build a version of the Roku TVs. To get this, press the Home button 5 times, followed by the Back button 5 times.

Keep us posted.

Roku Community Team

[Mumu]

TCL TV will not update software. I've tried everything even with USB and I got this message : "Can't install older software. Your TV is running more up-to-date software. Installing older software is not allowed. Download a new file and try again" Please what's the latest software ? tvupdate.roku.com doesn't seem to have the right software! I've been trying to activate my new "smart" TV for two days now.

Big mistake to have bought this product :

TCL model: 32S350R-CA

Hardware number Roku tv: H130X

NU SÉRIE : X02000LVSC4Y

Software Version : 14.1

Device ID : SOWEJ51VSC4Y

[RokuTakashi]

Hi, @Mumu

Welcome!

Thanks for reaching out regarding your concern about the Roku TV that fails to update, I'm here to help.

Our team is currently looking closely into this issue, and further information will help us review this further.

Share us with the details below...

• Does an error code appear when you're trying to update your Roku TV through Settings > System > Software Update?

Keep us posted.

Thanks,
Roku Community Team