Issue Tracking Board

[AngryMommy]

My tv is constantly looping in the menu... I need to select a langage, right after I need to connect my tv to the Internet and then, it tells me that I need to update my tv. Well, I don't know why, but right after the 'update' my tv restart and I'm stuck on a Roku tv screen for like 2-3 minutes! After, I need to do all the steps I've already been through again! Started to do this few hours ago today!

[RokuArjiemar]

Hello Community Users!

Please be aware that we are currently investigating and working hard to resolve the issue affecting a subset of customers.

If you have not already, can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.

Thanks,
Arjiemar

[Popweed]

Are you saying go to settings system in my phone 

[Popweed]

Yes it what did you do to get it started again 

[Taylor192023]

[Psjohnjohn]

How do you get to a menu if it's in a boot loop doesn't make much sense to go to settings and change it all the way back to factory when you can't even get there:-( what about the TCL TVs that have Roku built into it what do you do then? There's no box to reset.. advise anybody please thank you

[RokuArjiemar]

Hello! @Psjohnjohn, @Taylor192023,

We appreciate you posting in the Roku Community!

Thank you for contacting us about your TCL Roku TV stuck in a reboot loop. We are happy to assist you.

We want to clarify if the issue occurred after the recent software update. Have you tried all the troubleshooting steps provided by @RokuJechealR? 

If the issue persists, please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.

Thanks,
Arjiemar

[LoisF]

The TV went into Recovery mode and I am stuck in a loop. I tried the restart suggestions and nothing works. At first it wouldn't uodate but a reset would restart it back to the red screen. Now it will update but after restarting it takes me back to Recovery mode.

[Doughbean]

How do we undo TV updates then? (Since mine and probably everyone else's is doing this.) 55s401

[Christinaleeds]

My tv is doing the same thing. I’ve updated it and reset it.  Still goes back to same screen