Issue Tracking Board

[Doughbean]

How do we undo TV updates then? (Since mine and probably everyone else's is doing this.) 55s401

[Christinaleeds]

My tv is doing the same thing. I’ve updated it and reset it.  Still goes back to same screen

[Amirmusic]

Same thing here, just happened today, maybe it's a bad software update from the manufacturer, hopefully they'll fix it !!!!

[RokuArjiemar]

Hello, Community Users!

Thank you for reaching out to us about your TCL Roku TVs getting stuck in a recovery mode loop. We understand how important this can be, and we truly appreciate your efforts to troubleshoot the issue. Please know that we are here to help you find a solution.

We would be happy to investigate further, but we need further details. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we can pass it along to the appropriate Roku team for further investigation.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar

[Amirmusic]

Model : 55S425-CA

S.N. : YN009F229664

Device ID : j49959229664

O.S. Ver. : 30F.04E12221A

[Amirmusic]

Update: The issue is fixed for me, I tried many times the reset button, randomly kept the button pushed for couple seconds then pushed it shortly many times and voila, the tv turned on.

[RokuArjiemar]

@Amirmusic ,

Thank you for providing the update! We're pleased to hear that the issue with your Roku TV has been successfully resolved by performing a hard reset. A hard reset can often clear persistent glitches and restore optimal functionality.

If you encounter any further issues or have questions about your device, please don't hesitate to reach out for assistance.

Thanks,
Arjiemar

[SharonJ]

I bought a brand new tv today and it's stuck in the reboot loop brand new out of the box!

Not impressed at all. When can we expect this problem to be rectified? My other tv was stuck in recovery mode and I had no choice but to buy another one. Now the new one isn't useable.

If the problem is going to be solved soon, I'll keep the new tv.

[RokuArjiemar]

@SharonJ,

Thanks for posting in the Roku Community!

We apologize for the issue with your Roku TV being stuck in a reboot loop. We're pleased to assist you.

Have you tried performing a hard reset on your TV using the physical button?

Located on the back or bottom of your device, the physical Reset button is either tactile or a pinhole design that requires a straightened paper clip. It will appear similar to one of the following:

Once you locate the Reset button and your Roku device is powered on, press and hold the button firmly for about 10 seconds. When the factory reset is complete, an indicator light or status LED will blink rapidly on most Roku devices.

You can also try to use the recovery mode. For detailed help, learn how to use Recovery Mode on your Roku TV.

If the issue persists, please provide the information requested above so we can investigate further.

Thanks,
Arjiemar 

[tonytest]

I know this may sound crazy, but this actually worked for me:
Do the usual hit the reset button for 30 secs or until the the recovery screen comes on.
When it gets to the first page where you choose a language, instead of choosing English
choose Spanish. (I told you it sounded crazy) Try and follow the menus till you get to
the download page. After you update, it should no longer be stuck in a loop. During
the process, it will ask again what language you want and you can choose English if you prefer.
Give it a try, I hope it works for you like it did for me. Good luck 🙂