Issue Tracking Board

[Kziggs]

Just tried that and it did not work. 

[One2]

Mine is also in a recovery loop. Tried all the ideas that were discussed with no luck.

Version - DDC.02R01129A

Serial # - X020003AUTWW

Device ID - SOJ2D31AUTWW

Hardware ID - H102X

TCL Model - 40S355

[RokuArjiemar]

@One2,

Thank you for providing the information.

We understand how important this matter is to you, and we will ensure it is forwarded to the appropriate Roku team for further investigation. Thank you for your patience and understanding during this process.

If you need any further assistance, please don't hesitate to contact us—we're here to help!

Cheers,
Arjiemar

[RokuMaryEF · Accepted solution]

Hello Community,

Thank you for your continued patience as we investigate the issue of Roku devices getting stuck in recovery mode.

To assist us in resolving this issue, we kindly ask that you provide the following details:

1. Roku Device Model
2. Serial Number
3. Device ID
4. Current Software Version
   (You can find all of this information in Settings > System > About)

Additionally, please provide the Tracker ID. To retrieve this, press the Home button 5 times, followed by the Back button 5 times, and share the ID that appears.

If you’ve already performed any troubleshooting steps, please let us know what actions have been taken so far.

For better visibility and reference, we will mark this post as "solved." However, we will continue to update this thread as soon as we have more information.

We truly appreciate your help in this matter!

Best regards,
The Roku Community Team