Issue Tracking Board

[Kziggs]

I am having the same issue and no solution works. I cannot get past the select language screen as no remote will connect to the tv anymore. I’ve went through a million articles and still nothing works.

Version: 88F.04E12221A

Serial number: X00300454SD7

Device ID: S053Y0554SD7

Hardware ID: A108X

TCL model: 65R625

[RokuArjiemar]

@Kziggs,

Thank you for providing the information.

We truly understand how important this matter is to you, and we will ensure it is forwarded to the appropriate Roku team for further investigation.

Thank you for your patience and understanding during this process. Please don’t hesitate to contact us if you need any further assistance—we’re here to help!

Cheers,
Arjiemar

[Jdanzei]

After over an hour on phone..  unplug tv then find power button on TV itself.  Press and hold for at least 15 seconds then plug tv back in. Presto!

[Kziggs]

Just tried that and it did not work. 

[One2]

Mine is also in a recovery loop. Tried all the ideas that were discussed with no luck.

Version - DDC.02R01129A

Serial # - X020003AUTWW

Device ID - SOJ2D31AUTWW

Hardware ID - H102X

TCL Model - 40S355

[RokuArjiemar]

@One2,

Thank you for providing the information.

We understand how important this matter is to you, and we will ensure it is forwarded to the appropriate Roku team for further investigation. Thank you for your patience and understanding during this process.

If you need any further assistance, please don't hesitate to contact us—we're here to help!

Cheers,
Arjiemar

[hihowareyou1]

I just decided to factory reset my TV and it works fine now, thank you for helping!

[Rosie42]

All of sudden my tv started flashing and now is stuck in recovery mode. I have tried everything there is. Nothing works. My family has 3 onn TVs and they are all the same way. We have tried all the suggestions and nothing has work. I have tried updating and factory reset multiple times

[Kirstymb]

Mine has done exactly the same thing, I go through all the steps and it goes back to the same screen again getting really frustrating 

[RokuMaryEF · Accepted solution]

Hello Community,

Thank you for your continued patience as we investigate the issue of Roku devices getting stuck in recovery mode.

To assist us in resolving this issue, we kindly ask that you provide the following details:

1. Roku Device Model
2. Serial Number
3. Device ID
4. Current Software Version
   (You can find all of this information in Settings > System > About)

Additionally, please provide the Tracker ID. To retrieve this, press the Home button 5 times, followed by the Back button 5 times, and share the ID that appears.

If you’ve already performed any troubleshooting steps, please let us know what actions have been taken so far.

For better visibility and reference, we will mark this post as "solved." However, we will continue to update this thread as soon as we have more information.

We truly appreciate your help in this matter!

The Roku Community Team