Discussions

[RyanArnold333]

PLEASE HELP! 

Bought a 65” TCL Roku TV, brought home, connected to Wi-Fi, and began streaming without issue for a few weeks. Suddenly, without changing anything, the signal strength begin to give us errors, saying it was too weak on the TV, and some cases wouldn’t even connect to th Internet at all on startup. 

We have done and tried literally everything, from changing routers, restarting the TV, keeping it unplugged for a lengthy amount of time, going to the secret menu to reset drivers, resetting to factory settings, and we are not getting any results.

Not sure how and why we would bring it home, it would connect to the Internet, perfectly fine and work without issue for three weeks and then suddenly stop after we connect to the Internet check the connection, signal strength is listed as excellent, internet Download speed is poor, and we have tried EVERYTHING. Please help. 

#RokuTV 

#TCL

[RokuJohnB]

Hi @RyanArnold333,

A warm welcome here in the Roku Community!

We understand you're having a problem with the Roku TV. We're happy to assist you further. Do you have cellular data, so we can try connecting your TV to your hotspot? Let's try to see if that will be able to fix the issue that you're seeing.

We look forward to hearing from you soon.

Regards,                                                                                                                                                John

[RyanArnold333]

Connecting to a hot spot works fine. It’s the specific communication between the Xfinity X1 Router and the TCL Roku TV. It seems like I will have to set up a DMZ of sorts or customized channel connection between the two, which I don’t know how to do. 

[RokuJohnB · Accepted solution]

Hi @RyanArnold333,

Thank you for the additional information!

We suggest you get in touch with your internet service provider if you have any concerns, so they can offer advice on how to strengthen the signal of your wireless network connection.

You may also want to check out this support article here on how to improve the Wi-Fi or wireless internet connection to your Roku streaming device.

If you need anything else, please keep us posted.

Best regards,                                                                                                                                        John

[RyanArnold333]

Hey John, 

it’s not my internet provider. Signal strength is excellent, I have two other Roku TVs in the house that connect just fine. 

There’s and issue with this device specifically when it comes to connected and receiving the signal and I need that to get fixed. 

[RokuTakashi · Accepted solution]

Hi, @RyanArnold333 

Thanks for keeping us posted.

At this moment, we recommend you reach out to your TV manufacturer since this is an isolated case, and that your other Roku TV works fine. Roku TV manufacturer provides direct support with their TV models, and contacting them will be best to be assist further.

Contact TC at their support at TCL

We hope this will be sorted out soon.

Best wishes,
Kash