@denman1969
It sounds like your TCL RokuTV may be in "demo/store" mode.
Although some newer RokuTVs now have a "Home" mode available in the Settings, I believe for the TCL RokuTV, you still have to Factory Reset the RokuTV (press and hold reset button for 30 seconds) and then proceed through setup and activation again. (use same email address you did before).
Make sure you select Home mode when prompted. https://support.roku.com/article/115004035608
Alternatively, you can Factory Reset through Settings/System/Advanced System Settings/Factory Reset.
Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102