Discussions

[annad347]

OWhy do the rewind &/or quick move back button stop working.  

When I hit it, my screen either freezes, goes back without stopping, or goesback/freezes/stops/goes/ then frezes again.

When I shut off the program I'm watches and goes back it the sound and lip movements aren't in sync and then it freezes again.

I've reset my internet and TV... can someone help me?

[RokuJohnB · Accepted solution]

Hi @annad347,

Greetings from the Roku Community!

We acknowledged your concern about the Roku remote TCL TV and are happy to help. Please try changing the batteries on your Roku remote TCL TV and see if that resolves the problem.

If the problem persists, we suggest that you contact the TV manufacturer for additional assistance. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

We hope this helps. Please let us know if there's anything else that we can do to assist you.

Best,
The Roku Community Team