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Jmurra21
Channel Surfer

TCL Roku TV Headphone's mode disconnects when changing apps

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Every single night,  multiple times a night, I have to fix this. 

If I have the app open on my phone with private listening on so that the audio Plastic through my phone,  it will disconnect if anything else is opened or switched to.

To be clear... I am not closing the Roku app. I am merely switching which app is in the forefront. It does not matter what app.. a browser,  Gmail,  gallery,  anything. 

I have to pause the TV, close the app, then reopen. 

Using Wireshark and some other programs, I have verified that there are no network issues. 

This is very disturbing as I have insomnia and do not sleep,  but my wife doesn't and this wakes her up in the middle of the night. 

The phone is a Samsung S24.

TCL Model 50S525

Hardware ID C113X

Serial # X00100W3NUVC

Software Version 14.0

Device ID S044033NUVC

Please help me fix this.  

Thanks. 

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RokuArjiemar
Community Moderator
Community Moderator

Re: TCL Roku TV Headphone's mode disconnects when changing apps

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@Jmurra21,

Thank you for posting in the Roku Community!

We appreciate you contacting us about the difficulties you're experiencing with the headphone mode on your TCL Roku TV. We understand how important it is to enjoy your viewing experience with the correct audio settings, and we are here to help you resolve this issue effectively.

If you activate Headphone Mode when a video is already playing, playback will stop and restart as the video is synchronized with the audio in your headphones. To avoid this behavior, connect your headphones and activate Headphone Mode before you start streaming the movie or TV show.

If audio momentarily drops, stutters, or pops, or you continue to hear other audio issues, try the suggestions below.

  • When using wired headphones, check that they are securely connected by removing and firmly reinserting them.
  • When using Bluetooth headphones for mobile Headphone Mode, try re-pairing them to your phone or tablet. For help, visit the website for the manufacturer of your mobile device and/or headphones, or contact them directly.
  • Check that your headphones are working properly by listening to them on another device.
  • Stop and resume the movie or TV show you are watching.
  • If you are using the Roku mobile app, turn Headphone Mode off and back on again. If restarting the Headphone Mode session like this does not work, close and reopen the Roku mobile app and try again.
  • Restart your Roku device by unplugging the power cable, waiting a moment, and then reconnecting it.
  • If possible, try a different pair of headphones.

For more detailed information, please check here: How to resolve an issue with headphone mode.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator

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RokuArjiemar
Community Moderator
Community Moderator

Re: TCL Roku TV Headphone's mode disconnects when changing apps

Jump to solution

@Jmurra21,

Thank you for posting in the Roku Community!

We appreciate you contacting us about the difficulties you're experiencing with the headphone mode on your TCL Roku TV. We understand how important it is to enjoy your viewing experience with the correct audio settings, and we are here to help you resolve this issue effectively.

If you activate Headphone Mode when a video is already playing, playback will stop and restart as the video is synchronized with the audio in your headphones. To avoid this behavior, connect your headphones and activate Headphone Mode before you start streaming the movie or TV show.

If audio momentarily drops, stutters, or pops, or you continue to hear other audio issues, try the suggestions below.

  • When using wired headphones, check that they are securely connected by removing and firmly reinserting them.
  • When using Bluetooth headphones for mobile Headphone Mode, try re-pairing them to your phone or tablet. For help, visit the website for the manufacturer of your mobile device and/or headphones, or contact them directly.
  • Check that your headphones are working properly by listening to them on another device.
  • Stop and resume the movie or TV show you are watching.
  • If you are using the Roku mobile app, turn Headphone Mode off and back on again. If restarting the Headphone Mode session like this does not work, close and reopen the Roku mobile app and try again.
  • Restart your Roku device by unplugging the power cable, waiting a moment, and then reconnecting it.
  • If possible, try a different pair of headphones.

For more detailed information, please check here: How to resolve an issue with headphone mode.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator
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Jmurra21
Channel Surfer

Re: TCL Roku TV Headphone's mode disconnects when changing apps

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That didn't answer my question. 

That's how I do it. But that's not the problem.  

I need to be able to watch TV when my wife is asleep. I do live commentary while watching wrestling and other sports. 

I need to be able to hear everything while I switch the active app to others and interact with them. 

There's a Keep Open option for every app on my Samsung S24, with the exception of yours. You can access the option by tapping recent apps, tapping the icon for the app, and tapping Keep Open.

That's not there for the Roku App. Honestly,  It should work without it.  

Again,  I connect the headphones,  play the media.  But if I switch to a different app on my phone, the app disconnects from my headphones and plays on the TV.

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RokuJohnB
Community Moderator
Community Moderator

Re: TCL Roku TV Headphone's mode disconnects when changing apps

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Thanks for keeping us posted, @Jmurra21!

We would be glad to assist you even more with this problem you had with private listening on your Roku TV. What specific application are you trying to launch?

In the meantime, you may try the troubleshooting steps below:

Whether using Headphone Mode with your Roku voice remote or the Roku mobile app, review suggestions for the audio issues described below to help troubleshoot.

No audio is heard

  • Confirm that the volume is not muted or too low to hear.
  • When using wired headphones, check that they are firmly plugged in.
  • When using Bluetooth headphones for mobile Headset Mode, confirm that they are paired and connected to your phone or table. For help, visit the website of the manufacturer of your mobile device and/or headphones or contact them directly.
  • When using Bluetooth headphones paired directly to supported Roku devices, confirm they are paired and connected from the Settings menu.
  • If you have multiple Roku devices, use the remote to find the correct one. With mobile Headphone Mode, go to the Devices page (in the Roku mobile app) and make sure you are connected to the proper device.

We'll wait for your response and hope this helps.

Kind regards,
The Roku Community Team

John
Roku Community Moderator
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