Discussions

[rokooku]

My 2019 TCL 55 inch recently started a pulse sequence that constantly repeats itself. I've tried several of the reboot protocols found online such as...powering off for several minutes then on, also the remote button press series for to reset. Also the settings menu factory reset. Nothing has helped. I haven't opened it up yet to check circuits, ribbon connectors etc. and not sure I want to go that route. Just thought I'd check to see if anyone had any suggestions before I recycle it. I'd upload a video clip, but don't see where/if that is possible. Thanks for your time!

[RokuJechealR]

Hi @rokooku,

Welcome to the Roku Community!

We appreciate you letting us know about the issue you've encountered with your TCL Roku TV and the steps you took to resolve it.

We would be happy to look further into this issue, but we'll need more details, and for us to help you better, we will ask a set of questions to isolate the issue:

•  Does the issue only occur on a specific channel or throughout the Roku platform?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?

In addition, have you tried contacting TCL support yet to inquire further? We'd suggest contacting them to see what options or suggestions they can provide.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

[rokooku]

Hi Chel,

It occurs throughout the Roku platform. No recent changes to the account, setup or settings. It just started happening. 

Do you have a link to TCL support?

Thanks!

[RokuJechealR · Accepted solution]

Thanks for the response, @rokooku

Your issue may be related to hardware. In that case, we recommend contacting your TV Manufacturer directly to report this issue and request additional support.

Each Roku TV manufacturer provides direct support and warranty services for their Roku OS products.

You may contact them here: TCL Support.

We appreciate your understanding.

All the best,
Chel