Discussions

[RokuCarly]

Thanks for providing us with the precise information, @abbasmamdani.

Rest assured that your concern will be forwarded to the appropriate Roku team for further review, but we'll need to gather more information from you first. But since you've provided your device's information above, we'll need to ask for it again if there are any updates on your device. Kindly provide us with the following details below so that we can forward this effectively. 

1. Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
2. Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
3. What version/build is the app/channel? (this can be found by highlighting the channel/app on the Home screen and pressing the Star* button)

We'll be anticipating your response!

Kind regards,
Carly

[abbasmamdani]

Hey @RokuCarly here’s the information you requested.

1.

2.

3. 
Spectrum app version 10.7 build 0

Plex app version 7.8 build 4

[RokuJohnB]

Hi @abbasmamdani,

Thank you for keeping us posted!

Please be aware that we have passed along your information to the appropriate Roku team for further investigation.

Your patience and understanding are much appreciated.

Kind regards,

John

[abbasmamdani]

Hi @RokuJohnB any updates on this? I asked the Plex devs https://forums.plex.tv/t/roku-subtitle-position-issue/854911 and they said the subtitle positioning is not something they control.

[RokuERey]

Dear @abbasmamdani ,

We apologize for the delay in providing a solution to the issue you reported. Our team is currently investigating the matter, but we do not have any updates at the moment. We hope to resolve this matter as soon as possible.

Thank you for your patience and understanding.

Best regards,
Rey