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HectorC48
Binge Watcher

Re: TCL R635 PS5 1440p VRR pink lines

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Anyone get the update yet?  Willing to post a picture with the version and build number ??

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DanP2383
Reel Rookie

Re: TCL R635 PS5 1440p VRR pink lines

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I really do hope you guys are working on this. I've been having issues with multiple PS5 games and have had to turn the VRR function off on my PS5 for some of them to avoid that pink line. Please keep us posted and thanks!

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HectorC48
Binge Watcher

Re: TCL R635 PS5 1440p VRR pink lines

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 I got Roku version 12 and it fixed the issue

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icecreamdanwich
Reel Rookie

Re: TCL R635 PS5 1440p VRR pink lines

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You're in the US? I don't have the Roku OS 12 update even though I've been checking for the past day or so

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Sleepwalker77
Binge Watcher

Re: TCL R635 PS5 1440p VRR pink lines

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I’ve been checking for weeks. I’m on the west coast. I’m thinking it’sa slow rollout

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icecreamdanwich
Reel Rookie

Re: TCL R635 PS5 1440p VRR pink lines

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Yea I even tried to do a usb install which required me factory reset and the firmware posted on the site is older than the 11.5.0 build I have I wish someone would post the 12 update for us to usb install . Even talked to chat a minute ago and they said they confirmed the usb install website host hasn’t updated to newest firmware yet . 

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Re: TCL R635 PS5 1440p VRR pink lines

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It won't play on Roku

 

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DanP2383
Reel Rookie

Re: TCL R635 PS5 1440p VRR pink lines

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Yep, just got update 12 and the issue is resolved. Didn't think it would happen but it's fixed. Thanks TCL! 

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Sleepwalker77
Binge Watcher

Re: TCL R635 PS5 1440p VRR pink lines

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Same, updated last night. I was thrilled to have this function back

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RokuNimfa-C
Retired Moderator

Re: TCL R635 PS5 1440p VRR pink lines

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@DanP2383 @Sleepwalker77
Thanks for your posts. 

It is our pleasure to hear that the matter has been resolved. We express our gratitude for your understanding and patience as we manage this issue. 

Please do not hesitate to reach out to us if there is any further assistance we may provide for you.


Regards, 
Nimfa

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