Discussions

[HectorC48]

Anyone get the update yet?  Willing to post a picture with the version and build number ??

[DanP2383]

I really do hope you guys are working on this. I've been having issues with multiple PS5 games and have had to turn the VRR function off on my PS5 for some of them to avoid that pink line. Please keep us posted and thanks!

[HectorC48]

 I got Roku version 12 and it fixed the issue

[icecreamdanwich]

You're in the US? I don't have the Roku OS 12 update even though I've been checking for the past day or so

[Sleepwalker77]

I’ve been checking for weeks. I’m on the west coast. I’m thinking it’sa slow rollout

[icecreamdanwich]

Yea I even tried to do a usb install which required me factory reset and the firmware posted on the site is older than the 11.5.0 build I have I wish someone would post the 12 update for us to usb install . Even talked to chat a minute ago and they said they confirmed the usb install website host hasn’t updated to newest firmware yet . 

[Trinawesley82]

It won't play on Roku

[DanP2383]

Yep, just got update 12 and the issue is resolved. Didn't think it would happen but it's fixed. Thanks TCL! 

[Sleepwalker77]

Same, updated last night. I was thrilled to have this function back

[RokuNimfa-C]

@DanP2383 @Sleepwalker77
Thanks for your posts. 

It is our pleasure to hear that the matter has been resolved. We express our gratitude for your understanding and patience as we manage this issue. 

Please do not hesitate to reach out to us if there is any further assistance we may provide for you.


Regards, 
Nimfa