Discussions

[Coryscimeca]

We just installed our new 65 inch Roku tv. We have many vertical lines running up the right and left sides of the screen. We have tried unplugging, resetting the picture settings and doing a factory reset. Nothing has worked. Should we take it back?

[JWS9518]

Unless there is some fix regarding the settings that I don't know about, it sounds like it is possibly defective, I would return and exchange it if you were still within the return window.

[RokuArjiemar · Accepted solution]

@Coryscimeca,

Thank you for posting in the Roku Community!

Thank you for getting in touch with us regarding the problem with vertical lines appearing on your Roku TV screen. We understand how important this issue can be, and we're here to provide you with the assistance you need to resolve it.

Do you have a Roku Branded TV or a Roku TV?

A Roku Branded TV is manufactured by Roku (Roku TV Select and Roku TV Plus), while a Roku TV is manufactured by a Roku Partner (TCL, Sharp, etc.).

For more detailed information about how to determine the difference between a Roku branded TV and a Roku TV, visit our Support page here: How to know if you have a Roku TV

If you are experiencing an issue with a Roku-branded TV (Roku TV Select or Roku TV Plus), feel free to contact Roku Support.

If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

Thanks,
Arjiemar