Discussions

[Bryan82]

I have an 80 inch TLC Roku TV with a soundbar, subwoofer and 2 back surround sound speakers. All of them are making that crackling noise. It's getting to the point where it's not even worth having them. Is there a fix for this? Am I just out of luck? I mean this is not cheap equipment. 

[mferoli92]

My mom got me these wireless speakers for my birthday and had been working great. I have a Roku TCL tv. It’s been a month and all of the sudden with deep bass noises the left speaker is rattling. When I shake it I can’t hear anything. I have the model: 9020x. Is this something that is software or needs to be returned?

[JKlein504]

I've been trying to find a solution to this problem all morning and it seems hopeless. The Roku support is absolutely abysmal and it always ends with "we'll get this to the right people"  but no solution has come. 

[RokuJharra-Q · Accepted solution]

Hi, Community users,

Welcome, and thank you for posting to the Roku Community!

We appreciate you informing us about the audio streaming issues on your Roku device. We will work with you to identify what went wrong so that we can provide further assistance and resolve the issue.

Before we proceed, we need to determine the current software version of your Roku device. To do this, please go to (Roku's home screen > Settings > System > About).

We also recommend following the steps below to see if you can resolve the issue:

• Power-cycle your Roku player: unplug it from the wall power outlet and plug it back in.
• Check for updates: Go to Settings > System > Software Update > Check Now
• Restart your Roku player: Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
  
• Adjust volume modes: Go to Home screen > Settings > Audio > Select Volume modes

This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we can assist you further.

Thanks,
Jharra

[mferoli92]

Unfortunately none of that worked. The software version is 13.0.0. 

It sounds like metal rattling with a bit of “whooshing”. The tv is only turned up to 16-18. 

[RokuJharra-Q]

Thanks for the update, @mferoli92!

We appreciate the attempts to resolve this issue and kindly request more details so we can investigate this issue further. Please provide the following information.

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra

[Voli]

If you have the ability to return them, do it. I’ve been dealing with this problem since I got them. If you go down the rabbit hole, there’s a lot of speculation on what people think the issues are. The problem is that it’s all speculation. Roku does not care. They’ll just sell you the next product with the next problem.

The surround speakers are absolutely unusable in their current state (and apparently the state they’ve been in for years.) To be frank, they could just add a feature to take the bass out of the surround speakers and there would at least be a workaround. But no. 

[RokuArjiemar]

Hello! @Voli,

Thank you for posting here in the Roku Community!

We're really sorry to hear that you're experiencing issues with your Roku Audio device, such as crackling and popping sounds. Please share the information requested by @RokuJharra-Q so that we can assist you further. We want to assure you that once we have this information, we will be able to investigate further and help you resolve this issue.

Thanks,
Arjiemar

[Pierre69]

I get an occasional "cracking" noise when using my Roku Ultra. It does that both with my speaker system and when I use headphones connected to my Roku remote. I just did updates, restart, unplugged, and even changed the HDMI cable, but I can still head the noise. It comes every 30 seconds or so.

[RokuEmmanuel-D]

Welcome, @Pierre69.

Thanks for stopping by here in the Roku Community!

We appreciate you letting us know you're experiencing this issue with your Roku Ultra. We'd like to take a closer look at the problem to gain more insight.

To have it investigated, we are asking for additional details to make your concern visible. 

Please let us know about...

• When did you first notice the issue?
• Did you receive any recent software updates? If so, please provide the latest software for your Roku Ultra.  
• Can you please specify the brand of your speakers? 
• Have you tried disconnecting the speakers, connecting them directly to the TV, and using the TV speakers to see if they also encounter the same problem?
• Did you also try it on a different TV? 

Please keep us posted and tell us more about your concerns. We are dedicated to getting you back to streaming without interruptions. 

All the best,
Emman