Discussions

[WaynrR]

I am having the same issue. The volume is not consistent. A program may be playing with an acceptance volume. But when a commercial comes on, you can barely hear it. There is this constant “back and forth” with the volume. I’ve tried different audio options (leveling on/off; dialogue; speech clarity, etc), but the problem still is there. Is this a software issue? (Roku…..please investigate this issue).

[RokuCarly]

Welcome, and thank you for posting here at the Roku Community, @WaynrR!

We appreciate you for bringing this to our attention. Rest assured that the appropriate Roku team would be more than willing to further review your concern and find you the best resolution possible. Would you mind providing us with a video of it for reference? Furthermore, kindly provide us with your device's information, such as the Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About). 

We'll be looking forward to your response!

Kind regards,
Carly

[Micmicmic]

Did you ever receive a solution to this issue?  I. Having the same problem.  

[Micmicmic]

1. Please advise how to fix the volume on my stream bar so music and dialogue are the same volume.  When music plays in a program currently the sound level drops so low you cannot hear or understand anything. When dialogue returns the volume goes back to normal. This is not acceptable.

[RokuTakashi · Accepted solution]

Hi @Micmicmic,

Thanks for posting, and welcome to the Roku Community.

We're sorry to hear about this experience, and we'd like to collect more details to assist. Is this issue happening when playing a specific content or a channel?

In the meantime, we recommend performing a system restart to see if it resolves the issue. To do this, navigate to Settings > System > Power (skip if no sub-menu) > System Restart. After this, kindly check if you're still experiencing the issue. 

We'll be looking forward to your response.

All the best,
Kash