DirkMu
Channel Surfer

Streambar returns to Home Screen

I have a Roku stream bar and after I click on any app or any of the settings it returns to the Home Screen.  I have done a reset via the app, reset via the button on back of sound bar, and unplugged the power button.  Issues happens with both the remote and the app on my phone.

Labels (1)
48 REPLIES 48
mlink10
Reel Rookie

Re: Always returns to Home Screen

This is happening to me as well. Have tried all the usual fixes with no luck.

RokuRiamie-D
Community Moderator
Community Moderator

Re: Always returns to Home Screen

Hi @mlink10 and @DirkMu,

Thank you for posting in the Roku Community!

We noticed in your post that on your Roku Streambar when you play any of the channels, it will return to the Roku Home screen. We would like to take a closer look into this issue.

Before we proceed, we'd like to know the following:

  • When did this issue start?
  • Roku Streambar's model
  • What is the software version of the Roku Streambar

In the meantime, we suggest you try the following:

Check your internet connection:

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select Network
  4. Select Check connection

If the issue persists, please let us know. Cheers!

The Roku Community Team

Riamie D.
Roku Community Moderator
mlink10
Reel Rookie

Re: Always returns to Home Screen

It started happening within the last week

It’s model 9102R

It’s software version 14.1.4



It’s not an internet connection issue, it has an excellent signal. 

DirkMu
Channel Surfer

Re: Always returns to Home Screen

It started this week

Model 9102x

Software version 14.1

network connection is excellent.

 

did a factory reset, and still same issue.

RokuRiamie-D
Community Moderator
Community Moderator

Re: Always returns to Home Screen

Hi @DirkMu and @mlink10,

Thanks for your response!

We would like to coordinate this with our Roku team. Please provide us with the following details.

  • Roku device serial number, device ID, and OS version and build. (this can all be found in Settings System About)
  • Tracker ID (press the Home button 5 times, followed by the Back button 5 times)
  • When did this issue start?

We look forward to your response.

Cheers!
The Roku Community Team

Riamie D.
Roku Community Moderator
mlink10
Reel Rookie

Re: Always returns to Home Screen

Issue started within the last week 


Model: 9102R - Roku Streambar

Serial Number: YL006F781692 (2A1186781692)

Software Version: 14.1.4 build 7709-95

GC Version: 12.10.27

issue ID: 92-024-322

RokuRiamie-D
Community Moderator
Community Moderator

Re: Always returns to Home Screen

Thank you for providing your Roku device details @mlink10.

We have forwarded it to our Roku team for review. Rest assured, we will update you once we have additional information about this matter.

Thank you for your cooperation and understanding.

Cheers,
The Roku Community Team

Riamie D.
Roku Community Moderator
RokuRiamie-D
Community Moderator
Community Moderator

Re: Always returns to Home Screen

Hi @mlink10 and @DirkMu,

Greetings from the Roku Community!

Our Roku team is already aware of this. In the meantime, we recommend you try the following troubleshooting steps below:

  1. Restart your modem and router
    Unplug it for 10 seconds and plug it back
  2. Restart your Roku Streambar
    Remove the power cord from your Roku device for at least 10 seconds before plugging it back in
  3. Try connecting it to a mobile hotspot using cellular data from your phone
    How to connect to a mobile hotspot

Please keep us posted. 

Thanks,
The Roku Community Team

Riamie D.
Roku Community Moderator
troyeh49
Channel Surfer

Re: Always returns to Home Screen

We too have the same issue started about Wednesday last week 01/08/25

MODEL 9102R Roku Streambar

Ser# YL00FY043896

Software 14.1

Any help with this matter would be greatly appreciated. 

We were are also having an Apple TV connection it started the same time.

Have tried all of the above remedies with no success. 

 

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