Discussions

[Anonymous]

Hi  @RokuDanny-R 

I have the same issue. Buzzing and crackling. I've only had the sound bar since May, with only 13 days of uptime. Not even a year old and experiencing disappointing audio issues.  Please assist.

Model: 9102R

Serial Number: YL00G7395360

Looking forward to your reply.

Thanks,

[RokuMary-F]

Hi @TomDetroit,

Welcome to the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing that would be helpful for our team in further investigating this problem? In addition, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Keep us posted with the additional details.

Best regards,
Mary

[RokuMary-F]

Hi there @Anonymous,

Thanks for reaching out and providing me with your information regarding your Roku Sreambar with buzzing and crackling sound issues.
I have passed along your information to our Support team. They will follow up and assist you.

We appreciate your patience for the time being!

Best regards,
Mary

[TomDetroit]

Than Mary. Here are the details:

9102R Roku Streambar

Serial #YL00E0534649

[RokuMary-F]

Hi @TomDetroit,

Thanks for keeping in touch and providing the additional information.
I have passed along your information to our Support team. They will follow up and assist you.

We appreciate your patience for the time being!

Best regards,
Mary

[TomDetroit]

I missed my chance to officially post feedback to Customer Service, but my new sound bar arrived & is working great! I also sent the old one back. Thank you so much, Roku Support!!! 🙂

[BFam2022]

I am having the same issue.... It sounds fine for "normal" sounds, but as soon as there is action or low/bass sounds it.. Garbly?.. Like blowing bubbles underwater with sound in the bubbles...not sure that makes sense... Lol..

But anyway it was of course working fine when I purchased it...

Does support read these? Or do I have to make my own thread? 

[RokuDanny-R]

@BFam2022

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

Thanks,
Danny

[ShaMarie11]

I’m having this same issue! Speakers sound blown. Crackling is leaving it unusable. 😞 

model 912R Streambar
serial number is YL0028879827

Hopefully you can help me as well?

[RokuDanny-R]

@ShaMarie11

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny