Discussions

Premium audio. Made simple.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Anonymous
Not applicable

Re: Streambar audio is failing after a few months

Hi  @RokuDanny-R 

I have the same issue. Buzzing and crackling. I've only had the sound bar since May, with only 13 days of uptime. Not even a year old and experiencing disappointing audio issues.  Please assist.

Model: 9102R

Serial Number: YL00G7395360

Looking forward to your reply.

Thanks,

0 Kudos
RokuMary-F
Community Moderator
Community Moderator

Re: Streambar audio is failing after a few months

Hi @TomDetroit,

Welcome to the Roku Community!

Can you please provide us with more specific information about the issue you are experiencing that would be helpful for our team in further investigating this problem? In addition, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Keep us posted with the additional details.

Best regards,
Mary

Mary F.
Roku Community Moderator
0 Kudos
RokuMary-F
Community Moderator
Community Moderator

Re: Streambar audio is failing after a few months

Hi there @Anonymous,

Thanks for reaching out and providing me with your information regarding your Roku Sreambar with buzzing and crackling sound issues.
I have passed along your information to our Support team. They will follow up and assist you.

We appreciate your patience for the time being!

Best regards,
Mary

Mary F.
Roku Community Moderator
0 Kudos
TomDetroit
Reel Rookie

Re: Streambar audio is failing after a few months

Than Mary. Here are the details:

9102R Roku Streambar

Serial #YL00E0534649

0 Kudos
RokuMary-F
Community Moderator
Community Moderator

Re: Streambar audio is failing after a few months

Hi @TomDetroit,

Thanks for keeping in touch and providing the additional information.
I have passed along your information to our Support team. They will follow up and assist you.

We appreciate your patience for the time being!

Best regards,
Mary

Mary F.
Roku Community Moderator
0 Kudos
TomDetroit
Reel Rookie

Re: Streambar audio is failing after a few months

I missed my chance to officially post feedback to Customer Service, but my new sound bar arrived & is working great! I also sent the old one back. Thank you so much, Roku Support!!! 🙂

0 Kudos
BFam2022
Newbie

Re: Streambar audio is failing after a few months

I am having the same issue.... It sounds fine for "normal" sounds, but as soon as there is action or low/bass sounds it.. Garbly?.. Like blowing bubbles underwater with sound in the bubbles...not sure that makes sense... Lol..

 

But anyway it was of course working fine when I purchased it...

 

Does support read these? Or do I have to make my own thread? 

0 Kudos
RokuDanny-R
Retired Moderator

Re: Streambar audio is failing after a few months

@BFam2022

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
ShaMarie11
Reel Rookie

Re: Streambar audio is failing after a few months

I’m having this same issue! Speakers sound blown. Crackling is leaving it unusable. 😞 

model 912R Streambar
serial number is YL0028879827

Hopefully you can help me as well?

0 Kudos
RokuDanny-R
Retired Moderator

Re: Streambar audio is failing after a few months

@ShaMarie11

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.