Discussions

[jwersan]

Stumped I doubt, but I do believe this is an issue that is more than one issue.

I believe that there is definitely a heat issue, and that the central processor is operating at its peak capacity.

Due to the device being sealed, ventilation is an issue.

Then you have a potential issue with software. It functions for the tasks necessary, but is not optimized to run more efficiently and stable.

All of these issues involve additional costs, and can affect sales.

But an unstable product will have an even greater impact on sales than a stable but more expensive device.

[skiramoenchen]

I agree!  I would rather pay a bit more and have a stable product.  However, I do love the surround sound, especially after adjusting the leveling instead of staying on the balanced default.

[jwersan]

I love the sound out of it, it is very good.

I’m curious why there is no network connection except wireless. Seems odd to me…

[RokuTakashi]

Hi, Community users.

Thanks for posting regarding the issue you've encountered with your Roku Streambar.

We're sorry to hear about this, and we'd like to look into this issue further, and we'll need more information. Can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• A photo or video clip referring to the issue.

Once we have this information, we will be able to investigate further.

Best wishes,
Kash

[DandelionMan]

I have the same issue. Model:9101R2

Serial Number: YLOOH6348315

Software Version: 14.0

System freezes (I get the spinning arrow icon), then eventually the system reboots, and it works again for a day or two. Then it happens all over again. 

[RokuJharra-Q]

Thank you for participating in the Roku Community, @DandelionMan!

We appreciate the valuable details you've shared regarding the audio issue with your Roku Streambar. To better assist you, could you clarify whether this issue is occurring on a specific channel or across all channels? 

When troubleshooting other audio playback issues such as clicks, pops, audio drops, intermittent stops/starts, or synchronization issues; you should first determine if the behavior only happens when playing a particular movie, TV show, or other piece of content.

1. Stop playback of the title that you are watching when the audio issue is heard.
2. Try playing a different title from the same streaming channel (e.g., Pandora, The Roku Channel, Hulu) or external device (e.g., cable set-top box, Blu-ray player, game console).

If the behavior does not continue when playing the second title, the audio issue is specific to the original title. Contact the service provider to report the problem, or try replacing the media content (e.g., DVD, Blu-ray disc, video game disc). If the audio issue is present when playing both titles, continue to the next steps:

3. Press Home on your Roku remote
4. Launch a streaming channel. If you were watching a streaming channel when you heard the audio issue, be sure to launch a different channel
5. Try playing any title

If you no longer hear the audio issue, the behavior is specific to the original streaming channel or external device. You may need to remove the streaming channel and add it back to your TV, or reconfigure or replace the external device.

If you hear the audio issue when playing content from more than one streaming channel or from a streaming channel and an external device, use the steps below to test that the behavior is isolated to your Roku soundbar.

6. To turn your Roku soundbar off, unplug the power cable. You can also go to Settings > Audio > Soundbar to temporarily disable your soundbar.
7. Open the streaming channel you used for testing in step 4 above and try playing the same title from step 5. You should now only hear audio from the built-in speakers on your TV.

If you continue to hear the audio issue, try powering off your TV and test again after it powers back on. If the audio issue only occurs when sound is coming from your Roku streambar, please let us know.

Hope this helps!

Thanks,
Jharra